Bitdefender Review

Bitdefender, over the last few years, has been one of the most highly regarded antivirus products, and for good reason. A relatively new company, compared to others in the antivirus space, Bitdefender have quickly established themselves as one of the leading brands with over half a billion installs / active users to date. There are 17 products to choose from, a number of which are for personal use (the type are concerned about and will be reviewing!). You can protect your PC, Mac and Android with BitDefender. Consistently performing better than the industry average, Bitdefender antivirus products have grown to become one of the most well respected brands in the industry. But how do they match up in 2019? Are they still one of the top choices?

Bitdefender Review

Compatibility

Windows
Apple Mac
iPhone/iPad
Android
Linux

Reliability and Security

You can find many different examples of organizations and reports commending Bitdefender on their product’s reliability and efficiency, supported further by their impressive collection of awards based on the software’s ability to pick up malware and ignore harmless software. The reliability of the antivirus should be no concern at all when considering Bitdefender. It’s also very easy to use. The user interface is very simple and easy to understand, within a few seconds you are aware of your current level of protection and what is turned on / off in terms of features. Also, you can start a scan immediately. The only potential level of confusion is the 3 different types of scan, but a little product research can dissipate this.

Removes Malware
Removes Malware

Detects and removes malicous software on your computer like viruses, adware or spyware.

Removes Spyware
Removes Spyware

Spyware secretly monitors what you do on your computer. Its aim is usually to capture passwords, banking credentials and credit card details.

Web Protection
Web Protection

Detect which websites are safe and can be trusted. Block malware websites and downloads.

Block Phishing Websites
Block Phishing Websites

Block 'spoof' websites designed to steal your personal information, normally after clicking a fake email.

Real-Time Protection
Real-Time Protection

Real-Time protection runs in the background and monitors your system continuously, blocking malware before it gets on your hard-drive.

Removes Adware
Removes Adware

Adware is malicous software that automatically displays or downloads advertising material such as banners or pop-ups.

VPN Internet Security
VPN Internet Security

Browse anonymously and securly online. Encrypt your connection to the Internet to block hackers from intercepting your data.

Scheduled Scans
Scheduled Scans

Set your own scheduled for system antivirus scans including what locations to scan.

- 99.90%
AV Comparatives - 100.00%

Features

Bitdefender’s antivirus software is packed full of useful features, from Social Network Protection to Sensitive Anti­fraud tools. The most interesting feature is called ‘Rescue Mode’ ­ it makes a lot of sense to have in an antivirus and, surprisingly, we’ve not seen it on any other product of it’s kind. The premise is simple: in the occasion your antivirus is infected with a Rootkit (a type of malware which cannot necessarily be removed from within the Windows operating system), the computer is automatically rebooted and safeguarded. Rootkits are some of the most dangerous pieces of malware and they are devilishly hard to conquer from an Antivirus point of view. Bitdefender have nailed it by including ‘Rescue Mode’ on their software. Another smart tool is the ‘Bank Online Without Worries’ feature, which pre­fills credit card information forms online to help protect you from hackers intercepting this info via snooping or key­logging.

Firewall
Firewall

Remote managment of Windows firewall or built-in advanced firewall tools.

Phone Support
Phone Support

24/7 phone support for billing and technical questions.

Live Chat Support
Live Chat Support

Customer service includes live chat for a quick respsonse to any issues.

Value For Money

To begin using Bitdefender, you must either pay the $40 yearly subscription or start a 30 day free trial. Either way, you get access to the same feature set, so it’s definitely worth opting for the free trial to start. When it comes to purchasing the product, for just over $3.20 / month you get protection on 3 devices. For an extra $40 you can opt to have your antivirus installed and configured for you, which could be useful if you were completely technologically­illiterate and had no time at all, but in general this isn’t worth the money. There are tons of guides online, on BitDefender and externally, showing you how to install the software. In terms of the product itself, the relatively low monthly price commands a great feature set. You get much more than just virus protection with Bitdefender’s software.

Support and Customer Service

Bitdefender have some great support avenues you can use if you are stuck. They are easy to access and offer quality support, whether you choose email, community support, chat or phone. Unfortunately, it wasn’t all plain sailing with Bitdefender’s support. When we tried to use the chat support there weren’t any agents available, it was suggested that we email instead! In the case that a vital piece of software to you has been flagged as malware, you would need an answer quicker than 2 days time. We tried to reach Bitdefender’s chat support 4 times over a 20 minute period, we were unsuccessful every time! It would be naive to assume that this is representative of their chat support all the time, but it certainly doesn’t leave us with much confidence in their ability to help customers.

Customer Reviews For Bitdefender

Kathy - 06/04/2019

I've never understood this product. They continually try to sell me more stuff, so I'm not sure if I'm under protected or it is time for renewal. Renewal goes up $10 a year. Definitely finished with these guys.

Mike McDonough - 25/03/2019

Downloaded the free version with a view to purchasing the full version after I ran a scan. The scan took an age to run and when completed did not find any viruses. What did happen was I could not access 8 or 9 shortcuts on my desktop. I resolved it by deleting them and reinstalling the shortcuts. Outcome was I uninstalled the free version and did not purchase the full version.

Yvonne - 02/03/2019

I agree that customer service is very poor. You can't reach them and they don't care. Once the subscription is up, they don't ask why.

sergio treiger - 22/02/2019

The product is good but the support service is very poor. I am a subscriber since the last year. ] They sent me an offer of early renewal with a good discount, and I did it. And than, a few days later, they charged me again. The support told me that that occured due to the automatic renewal! So, if you do an early renewal, their system is not smart enough to understand that the subscription is already renewed and it must not renew it again... I asked the support to cancel the second renewal (wich was much more expensive) and keep only the early renewal, but they cancelled all my subscriptions instead. Very, very poor service.

Mitchell - 08/02/2019

Bit defender is not good at all. They constantly try to sell you more and more product, First they tell you you have the best coverage, then tell you you need more, then you need more, and more. they have over a half dozen products and counting. And through email and pop-ups, they try and try, to sell you on more product. I finally quit when I kept getting a particular pop-up from Bitdefender that when deleted, would come back, then come back again and again. Tonight it came back instantly 22 times in a row consistently! Internet security is simple, all of these companies work, stay away from the ones that push and push you into buying more.

KL - 27/01/2019

Customer Service is very poor. You can't contact them by phone and they take 2+ weeks to reply to emails. They deducted money from my account after they were instructed to cancel the subscription and it has taken me over 2 weeks to get my refund.

Marcus - 01/12/2018

I've been a loyal BitDefender customer for three years. In that time, I have watched as it removed more and more of the user ability to fine-tune its application. While the antivirus and firewall engines are excellent, if you are a knowledgeable user who wants fine control over the "nanny state" BitDefender has become, I would avoid it. I have not renewed my subscription. Check BitDefender's blog to see how many dissatisfied users there are.

Steve - 13/04/2018

500 million plus people trust BitDefender around the globe. Say no more. Currently rated #1 on the top 5 Antivirus index in the world where it has remained for the last seven years. Won many awards including Best Editors choice multiple times. antivirus comparison tests put Bitdefender first with a score of 10/10. Currently rated #1 in Australia with a 9.8 score out of 10. Its these facts that I was sold on this software. I've been using the paid professional version for the last five years and have never looked back. Recommend this to everyone. Add to that, amazing customer service, email, phone and online chat rooms.

Frank P. - 03/12/2017

AVOID!!! I bought it January 2017 (the top 5 licenses one) and it was a complete disaster!!!. It's slow, crashes all the time, assumes many things for you without asking, therefore screws up a lot of installations, upgrades etc... Knowing, that It would be almost impossible to get a refund, since their support is non existent... I removed it to replace it with Avast. Although Avast is a little bit better (but I am still not satisfied!), I will now give a chance to Total AV, in the hope that it is worthy...!

Peter Thring - 28/11/2017

I've used Bitdefender for quite a few years and have had no problems with Windows 10. But my older laptop picked up something that slipped in under Bitdefender and now it is not functional on the web. I spent days recently scanning updating and upgrading but Bitdefender sits there beaming while crap comes bubbling along. Even Bitdefender's Safepay secure browser is unusable. The support suggestions have not helped at all and I am about to give up on Bitdefender. I was also almost caught out by the autorenewal at highest possible price which other users have commented on.